Information Systems Success Model

Though there are innumerable researches conducted to study Information system (IS), still the concept on “IS success” is not evident. This is due to mixture of issues or problems. Attaining success is not an easy task as it depends on various aspects to be analysed at various levels such as technical, individual, group and organizational. This does not merely depending on numerical ratios such as economic, financial, behavioural and perceptual [Molla & Licker, 2001].

The information success model was developed by DeLone & McLean [2003] in the year 2003; and the e-service model was developed by Croom & Johnston [2003] to intensify the internal customer services through e-procurement. In the year 2006, Zhang et al. [2006] carefully practiced the factors that were seen to affect the e-service transaction and in 2007, a framework was developed by Johnson (2007) for the purpose of pricing government e-services. This task was much related to the updated DeLone & McLean’s (2003) information systems success model.

This model was formulated in relation to e-services f to provide an e-services success measurement framework that comprise of three phases which are design, implementation and results phases. Below is a framework that analyses the five dimensions of quality i.e. system quality; information quality; e-service quality; customer satisfaction; and net benefits influencing the success of application of e-services.